Terms & Conditions


Lotus Looks reserves the right to refuse service, remove or edit content, or cancel orders at their sole discretion. You will be emailed your receipt, pick up tracking information and details regarding your order.


Lotus Looks will attempt to ship all merchandise within two business days of purchase unless otherwise specified. Dependent on the location of the manufacturer in which your item was purchased from, lead times can range anywhere between 3-5 business days on stock items. Lead times are specified in the description for each item. Lotus Looks will not be liable for any loss, damage, cost or expense related to any delay in shipment or delivery.


Merchandise purchased from Lotus Looks may be returned within 10 days of delivery if accompanied by original receipt and be in new condition and either in the original packaging or sufficiently packaged to withstand the return transit. Returns must be pre-authorized by emailing sarah@lotuslooks.com. Lotus Looks will not be responsible for any costs associated with shipping the return. Actual cost of shipping item to you will not be credited or refunded. Claims for defective or damaged items must be filed within 5 days of delivery. Please inspect your items immediately upon delivery. Claims received after 5 days of delivery will be subject to respective vendor warranty policies. All cosmetic products may be subject to a minimum 25% or maximum 50% restocking fee in addition to any shipping charges incurred.

Order cancellation

Orders cancelled after 24 hours may be subject to a minimum 25% or maximum 50% cancellation and restocking fee in addition to any shipping charges incurred.

Changes to Terms and Conditions and To Site

Lotus Looks reserves the right to modify or change the terms of use of this site with or without notification.

User Warranties

In placing an order, you warrant that you are over 18 years of age, and that you are providing accurate, true, and complete information, and that you have the authority to place the order.

Disclaimer of Warranties

You expressly understand and agree that your use of this site is at your sole risk and that this site is provided on an “as is” and “as available” basis. Lotus Looks makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials or products included on this site.


You agree to indemnify and hold harmless Lotus Looks and its officers, employees and suppliers, from any claim, demand, action or damage, including reasonable attorneys’ fees, made or incurred by any third party arising out of or related to your use of this site.

Privacy Policy

You are responsible for maintaining the confidentiality of your Lotus Looks account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use Lotus Looks only with the involvement of a parent or guardian. We do not sell, share, or trade your payment or personal information with any other companies.